Privacy Policy

1. Introduction

This Privacy Policy describes how MUVguard, LLC (“MUVguard,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when you use our website, applications, chat tools, forms, and related services (the “Platform”).

2. Information We Collect

• Contact Information: name, email, phone number.
• Move Details: addresses, dates, inventory, notes, photos.
• Communications: chat, SMS, email, support messages.
• Usage Data: IP address, browser, device, pages visited.
• Transaction Data: purchase records and payment activity (processed via Stripe).
• Cookies & Tracking: analytics and session tracking technologies.

3. How We Use Information

• Operate and improve the platform
• Create move plans and coordination workflows
• Communicate with you about your move
• Process payments
• Monitor performance and prevent fraud
• Comply with legal obligations

4. Third-Party Services

We use trusted third-party providers to operate our platform:

• Stripe: payment processing
• Supabase: database, authentication, and storage
• SendGrid: transactional email delivery
• Telegram: internal notifications and alerts
• Google Analytics: usage tracking and analytics
• Hotjar: behavioral analytics and user experience insights
• Vercel: hosting and infrastructure

These providers may process information under their own privacy policies and data handling practices.

5. How We Share Information

• With service providers that help operate the platform
• With independent moving providers when necessary for coordination
• When required by law or legal process
• In connection with business transfers

We do not sell personal information for monetary value.

6. Data Retention

We retain information as long as necessary to operate our services, comply with legal obligations, and resolve disputes.

7. Data Security

We use reasonable safeguards to protect your information, but no system is completely secure.

8. Your Rights

You may request access, correction, or deletion of your data by contacting us at support@muvguard.com.

California residents may have additional rights under applicable privacy laws.

9. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and performance monitoring. You can control cookies through your browser settings.

10. Children’s Privacy

We do not knowingly collect data from children under 13.

11. Changes

We may update this policy at any time. Continued use means you accept updates.

12. Contact

MUVguard, LLC
5900 Balcones Dr Ste 100
Austin, TX 78731
support@muvguard.com